📦 Shipping Information
Processing Time
Orders are typically processed and shipped within 1–2 business days from our USA fulfillment center. Orders placed on weekends or holidays ship the next business day.
Delivery Times (USA)
- Standard shipping: 5–7 business days
- Expedited shipping: 2–3 business days (additional cost)
International Delivery
We ship to Canada, the United Kingdom, Australia, and New Zealand. International delivery typically takes 7–15 business days. Customs fees, duties, and taxes may apply and are the responsibility of the customer.
Free Shipping
FREE shipping is included on all 3-bottle and 6-bottle bundles within the USA. Single-bottle orders include a small shipping fee calculated at checkout.
Order Tracking
You'll receive a tracking number by email as soon as your order ships. If you haven't received tracking within 3 business days, email support@yusleep-eng.com.
💸 Returns & Refunds
60-Day Money-Back Guarantee
Every Yu Sleep order is backed by our 100% satisfaction, 60-day money-back guarantee. If you're not completely happy with your results, you can return your order for a full refund — no questions asked.
How to Request a Refund
- Email support@yusleep-eng.com within 60 days of delivery
- Include your order number and reason for return (optional)
- We'll send you a return authorization and shipping instructions
- Ship the bottles (used or unused) back to our return address
- Refunds are processed within 5–10 business days of receiving your return
What's Covered
- ✅ Full purchase price refunded to your original payment method
- ✅ Refunds available on empty bottles too
- ✅ Applies to all packages (1, 3, or 6 bottle orders)
- ❌ Original and return shipping costs are non-refundable
Damaged or Lost Packages
If your order arrives damaged or doesn't arrive at all, contact us immediately at support@yusleep-eng.com. We'll send a replacement or issue a full refund right away.
Questions?
Our friendly USA-based customer support team is here to help. Email us anytime at support@yusleep-eng.com and we'll respond within 24 hours on business days.